EPIC Leadership Series: Gillian Tierney

Throughout her tenure as Chief People Officer for 4.5 years, Gillian Tierney has played a key role in Uniguest’s journey, consistently exemplifying EPIC leadership qualities. In this insightful blog post, we delve into Gillian’s perspectives, discovering what truly ignites her passion for Uniguest, unraveling her personal definition of an EPIC leader, and exploring the intricate ways in which she seamlessly integrates EPIC values into her daily work routine. Gillian’s wealth of experience and unwavering commitment have significantly contributed to shaping Uniguest’s culture and success, making her insights invaluable for both colleagues and industry peers alike. 

The Uniguest Culture: 

Gillian’s enthusiasm for Uniguest is deeply rooted in its dynamic essence and the remarkable talents comprising its team. She derives immense joy from the perpetual flux of changes and innovations unfolding within the organization, ranging from the introduction of cutting-edge products to the expansion and diversification of teams. With each evolutionary stride, Gillian perceives boundless opportunities for growth, collaboration, and the cultivation of a vibrant culture that fosters creativity and excellence. 

The Essence of EPIC Leadership: 

For Gillian, being an EPIC leader means embodying core values such as empowerment, people, innovation, and customer focus. She emphasizes the importance of promoting these values throughout the organization, empowering team members to take ownership of their roles, fostering a culture of continuous innovation, and prioritizing customer satisfaction in every interaction. 

Gillian actively integrates Uniguest’s EPIC values into her work, particularly in empowering her team, fostering innovation within the HR department, and maintaining a strong focus on customer needs. From designing inclusive recruitment processes that value diversity to conducting performance reviews that recognize and encourage growth, she ensures alignment with Uniguest’s core principles in every aspect of her role. 

The Story of EPIC Values: 

Reflecting on the development of Uniguest’s EPIC values, Gillian recalls a collaborative process during COVID-19. Focus groups from all parts of the business brainstormed what made Uniguest unique, leading to the identification of core values that now guide the organization’s culture and operations. This inclusive approach not only reinforced the importance of each value but also strengthened the sense of unity and purpose among employees. 

Finding Fulfillment at Uniguest and Beyond:  

Gillian Tierney finds fulfillment in observing the growth of individuals within the company, whether through internal promotions or acquisitions. She takes pride in witnessing team members advance in their careers and develop their skills over time, recognizing the role she has played in their professional journey. 

Her journey with Uniguest exemplifies EPIC leadership, demonstrating a commitment to empowering others, fostering innovation, and prioritizing customer satisfaction. Her dedication serves as an inspiration to the entire Uniguest team as they continue to strive for excellence in all endeavors.